Your account data, transaction records and session activity are handled under this privacy policy, which applies to every interaction you have with gbajees5 — including bKash and Upay wallet records, login events and support contacts. Access to this platform depends on your local law and eligible region; please review that position before proceeding.
Account data handled with care
bKash and Upay records covered
Your rights clearly stated
Access depends on local law
POLICY SCOPE DETAILS
How gbajees5 Handles Your Personal Data
When you open an account, we collect the details you provide during registration — your name, contact information and the wallet identifier you use for bKash or Upay payments. Session data, including login timestamps and device identifiers, is recorded automatically to support account continuity across your sessions. This means that when you return on your phone after a break, your account state is restored without you re-entering payment details from scratch. We do not sell, rent or share your personal data with third parties for marketing purposes. Data may be shared with payment processors strictly to complete a bKash or Upay transaction you have initiated, and with service providers who operate under confidentiality agreements with us. Data retention periods follow what is operationally necessary and what may be required under applicable jurisdiction rules. You can review the data categories associated with your account by submitting a written request through the support contact paths listed in this policy. Whether this policy fully applies to you depends on your local law and the eligible region from which you access gbajees5.
bKash records
Transaction identifiers from your bKash wallet are logged to match deposits and withdrawals to your account. These records are held only as long as operationally and legally required.
Upay records
Upay payment references are stored in your account wallet history. You can view them in your account dashboard after login without contacting support.
Session logs
Login events and device session tokens are stored to maintain account continuity. They are not used for advertising profiling.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies Across Your Account
This policy does not cover every digital surface equally. Understanding which parts of your interaction are within its scope helps you know where to direct questions — and when a third-party provider's own terms apply instead. Four areas are outlined below.
Account access and login
All data collected during account creation, email verification and login — including device identifiers and session tokens — falls directly under this policy. We control how that data is stored and for how long.
bKash and Upay transactions
When you initiate a bKash or Upay transaction, the payment processor receives only the data necessary to complete it. The processor operates under its own privacy terms; our policy covers what we log on our side of that transfer.
Site content and game activity
Game session records — titles played, round outcomes, stake history — are held in your account. Studio providers such as Pragmatic Play, PG Soft and Habanero supply game content; they do not receive your personal account data from us.
Third-party links and services
Any external link you follow from our pages leads to a service outside our control. This policy does not extend to those destinations; check their own privacy terms before submitting data there.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
You have several concrete actions available regarding your personal data. None of them require technical knowledge — each follows a straightforward process you can start from your account or by contacting support directly. To review what data we hold, submit a written request to the support address listed below. We will identify the categories of data tied to your account and the purpose for which each category is held. If any account detail — such as a contact number or wallet identifier — is recorded incorrectly, you can update it through the account settings page after login. For discrepancies in payment records linked to a bKash or Upay transaction, raise a support ticket referencing the transaction date and the wallet reference shown in your account dashboard. Data deletion requests are assessed against retention obligations that may apply under jurisdiction rules. Where deletion is not possible in full, we will explain which data must be retained and why. Eligibility for these rights depends on your local law and the region from which you access the platform.
Review your records
Submit a written data-access request through the support channel. We will confirm which data categories are held against your account and the reason each is retained.
Correct account details
Update name, contact or wallet identifier fields directly in account settings after login. For payment mismatches, open a support ticket with the bKash or Upay reference visible in your wallet history.
Raise a policy question
If something in this policy is unclear, send a question to our support address. We respond to policy questions separately from general account queries so they reach the right team.
Request data deletion
Deletion requests are reviewed against any legal retention requirement in your jurisdiction. We will confirm what can be removed and what must remain, with a clear explanation for each category.
CONTACT POLICY TEAM
How to Reach Us About This Privacy Policy
If you have a question about this policy, a data-access request, or want to correct information we hold, use one of the contact paths below. Policy questions go to the same support team as account queries — you can flag the nature of your request in the subject line so it reaches the right person promptly.
Email support
Send your policy or data question to our support email address. Include your registered contact detail and the nature of your request — data access, correction or deletion — so we can respond accurately.
Account dashboard message
Log in, go to the support section of your account dashboard, and submit a message there. This route links your request directly to your account record, which speeds up the review.
Live chat on site
Open the chat widget from any page on gbajees5. State that your query relates to privacy or personal data and the agent will route it to the appropriate team rather than treating it as a general account issue.
DATA HANDLING STANDARDS
How We Approach Data Security and Policy Compliance
Account security and data integrity are not separate concerns — they operate together. Here is what we do on each of the key areas this policy touches, so you can see the actual practice rather than a general statement.
Cookies and session tracking
We use session cookies to maintain your logged-in state across page views. Analytics cookies, if present, track page-level behaviour only — not individual identity. You can adjust cookie permissions through your browser's settings at any time.
Account data security
Account credentials and wallet identifiers are stored in encrypted form. Login sessions use token-based authentication so your bKash or Upay reference is never transmitted in plain text during a transaction request.
Retention and deletion schedule
We retain data for as long as your account is active and for any period required by applicable jurisdiction rules. When an account is closed, data not subject to a retention requirement is removed from live systems.
Policy updates and notifications
When this policy changes in a material way, we update the version date at the top of this page and, where appropriate, notify you through your registered contact. The current version is always the one shown here.
POLICY FAQ
Frequently Asked Questions About This Privacy Policy
Real questions from account holders about how their data is handled, what their rights are, and how to act on them — answered with the same directness as the policy itself.
What personal data does gbajees5 collect when I open an account?
We collect the details you enter at registration — name, contact information and the wallet identifier for your bKash or Upay account. Session data such as login timestamps and device identifiers is recorded automatically to maintain account continuity across your sessions.
Is my bKash transaction data stored, and who can see it?
Your bKash transaction references are logged in your account wallet history. Only authorised staff with a legitimate account-support reason can access that data. It is not shared with third parties for any purpose other than completing the transaction you initiated.
How do I request a copy of the data gbajees5 holds on me?
Submit a written request through the support email or the account dashboard message channel. Include your registered contact detail and state that you are requesting a data-access summary. We will identify the categories held and the purpose for each.
Can I ask for my account data to be deleted?
Yes. Submit a deletion request through the support channel. We review it against any retention obligation that applies in your jurisdiction. Where full deletion is not possible, we explain which data must remain and for how long, with a reason for each category.
Does this policy cover the studio providers — Pragmatic Play, PG Soft and the others?
Studio providers supply game content only. We do not pass your personal account data to them. Each studio operates under its own terms for data it independently collects. This policy covers what gbajees5 holds and controls on its side of the game delivery.
How will I know if this privacy policy changes?
We update the version date at the top of this page whenever a material change is made. For significant changes, we also contact you through your registered detail. The version shown on this page is always the current one — check it after any notification you receive.
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